Grievance Redressal Policy

How Tenanting addresses complaints and grievances in accordance with Indian law.

This Grievance Redressal Policy (“Policy”) outlines the procedure for raising, handling, and resolving grievances related to the use of the Tenanting platform.

This Policy is issued in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and is intended to provide a transparent and accessible mechanism for addressing user concerns.

1. Scope of Grievances

Grievances may relate to, but are not limited to:

  • Personal data processing and privacy concerns
  • Access, correction, or deletion of personal data
  • Account access or platform usage issues
  • Alleged misuse of the Platform
  • Concerns regarding compliance with stated policies

2. Who Can Raise a Grievance

Any user of the Tenanting platform, including property owners and tenants, may raise a grievance under this Policy.

3. Grievance Officer

In accordance with Indian law, Tenanting has appointed a Grievance Officer to address user complaints.

Grievance Officer

Tenanting

Email: grievance@tenanting.in

Response Time: Within 24 hours (acknowledgement)

4. How to Submit a Grievance

Grievances may be submitted by sending an email to the Grievance Officer with the following details:

  • Name and registered contact information
  • User role (Owner / Tenant)
  • Description of the grievance
  • Relevant dates, references, or supporting information

5. Grievance Resolution Process

Tenanting follows the process below for grievance handling:

  1. Acknowledgement of receipt within 24 hours
  2. Assessment and internal review of the grievance
  3. Request for additional information, if required
  4. Resolution or response within 15 days from receipt of the grievance

6. Data Protection Grievances

Grievances relating to personal data processing, consent, access, correction, or deletion will be handled in accordance with the DPDP Act, 2023.

7. Limitations

Tenanting may decline to act on grievances that are:

  • Frivolous, vexatious, or repetitive
  • Incomplete or lacking sufficient information
  • Outside the scope of the Platform

8. Escalation

If a user is not satisfied with the resolution provided, they may escalate the matter to appropriate regulatory authorities in accordance with applicable law.

9. Relationship with Other Policies

This Policy should be read together with the Privacy Policy and Terms of Service.

10. Changes to this Policy

Tenanting reserves the right to update this Policy from time to time. Updates will be published on this page.

Last updated: February 2026